Experiential Knowledge in TMN
نویسندگان
چکیده
Actually, an expressive portion of TMN management actions lays on professionals' experiential knowledge of this specific area. This knowledge is fundamental for management activities, however it is not represented, inserted, formalized and available in the management models. This paper proposes a model to add experiential knowledge to TMN, using Case Base Reasoning approach, in a structured and standardized way, allowing the development of open support systems. Justification for using case base reasoning approach is given. A Case Framework is described. An example of custom application is presented, as well as model advantages.
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تاریخ انتشار 1999